Please note, during busy times such as Christmas, lead times will vary.
Orders placed before 5 pm Monday – Friday are posted the next day. Orders placed after the cut-off times will be posted the following day. No orders are packed or posted on Saturdays, Sundays or Bank Holidays.
Unless otherwise requested, items are shipped using Royal Mail or other couriers Standard 2-3 business day tracked or untracked service (UK). Within the EU, so please allow up to 10 to 20 days for delivery.
For example, if an order is placed at 4.30 pm on Tuesday, it will be dispatched on Wednesday (the next day) and will in all likelihood arrive by Friday or Saturday (2-3 business days later). This is not a guarantee. Royal Mail offers approximate delivery times, but there are sometimes delays.
Please note that we cannot instruct Royal Mail on how to deliver your parcel or where to place it in the event that you’re not home to accept delivery.
If you are not home to receive the delivery, you may need to check at your local post office or depot. Uncollected parcels are quickly returned to the sender. We cannot offer refunds on personalised items or on shipping for any order that is returned to us due to a failed delivery attempt. If a parcel is returned to the sender, we can resend it provided shipping is paid for by the customer.
If you do not receive your order within 5 days of the expected delivery date, please let us know immediately so that we can help you locate it.
Please note: any FREE shipping codes used only apply to Standard, Untracked service.